Florist Northolt Online Order Terms & Conditions

Introduction

Welcome to the Florist Northolt online shop. These Terms & Conditions (hereafter referred to as "Terms") set out the legal agreement between you, the customer, and Florist Northolt ("we", "us", "our") for the purchase and delivery of flowers and related products through our website. These Terms and Conditions apply to all orders placed for online flower delivery in Northolt and the surrounding areas. By placing an order with us, you agree to be bound by these Terms, so please read them carefully prior to ordering.

Ordering Process

Our website provides a convenient way for customers across Northolt and surrounding areas to order flowers online for delivery. To place an order, please follow the steps outlined below:

• Selection: Browse our website and select the desired floral product(s) and any accompanying items. Product descriptions, images, and availability are provided to guide your choice. Please note that flowers are natural products and may vary from the images shown due to seasonal availability and supply conditions.
• Personalisation: If desired, you may personalise your order with a message card and select delivery instructions at checkout.
• Order Details: Enter the required recipient and delivery details accurately. These include name, address, post code, and preferred delivery date. Incorrect or incomplete information may result in delays or unsuccessful deliveries.
• Review: Verify your order summary to ensure accuracy before making payment. Any corrections should be made before finalising your order.
• Confirmation: Upon successful payment, you will receive an email confirmation containing your order reference number and a summary of your purchase. Please keep this safe for reference. This email represents a confirmation that your order has been received by us but does not constitute legal acceptance of your order.
• Acceptance: Our acceptance of your order and the formation of a contract between you and Florist Northolt takes place when your order is dispatched for delivery. We reserve the right to reject or cancel any order prior to dispatch and will notify you as soon as possible in such an event.

Payments

All prices on our website are listed in GBP (£) and include VAT where applicable. Payment is required in full at the time of placing your order. We accept a range of secure payment methods including major debit and credit cards. The specific payment providers we accept are displayed at checkout. Your payment details are processed securely and are not stored on our servers.

In the rare event that a payment method fails or is declined by your card provider, your order will not be processed. Please contact your bank or card issuer for details in such cases. All promotional codes or discounts must be applied at checkout and cannot be applied retroactively after your order is placed.

Delivery Policy

Florist Northolt provides flower delivery services across Northolt and the neighbouring areas. We offer a range of delivery dates, including same-day delivery where available. Please refer to our website for current delivery options and applicable cut-off times.

• Delivery Charges: Any delivery charges applicable to your order will be clearly displayed before checkout.
• Delivery Times: While we aim to deliver your order on your selected date, specific delivery times cannot be guaranteed. Deliveries are usually made between standard business hours, but exact times will vary depending on the recipient’s location and prevailing circumstances.
• Recipient Availability: It is your responsibility to ensure that the recipient is available to accept the delivery, or that safe delivery instructions have been provided. If no one is available, our drivers may leave the flowers with a neighbour, in a safe location, or return them to the shop for redelivery. We will endeavour to follow your specified delivery instructions where possible.
• Failure to Deliver: We are not responsible for failed deliveries where the recipient address is incorrect, the recipient cannot be located, or access is restricted. Additional delivery attempts may incur further charges at our discretion.
• Force Majeure: We are not liable for any delay or failure in delivery caused by circumstances beyond our reasonable control, such as adverse weather, traffic disruptions, or supplier shortages.

Order Changes and Cancellations

If you wish to change or cancel your order for online flower delivery in Northolt, please contact us as soon as possible. We will make every effort to accommodate your request provided the order has not already been prepared or dispatched. Our change and cancellation policy is as follows:

• Change Requests: Changes to delivery details, dates, recipient information or order details can only be accommodated if we have not commenced preparation of your order. Due to the perishable nature of flowers, we recommend requests for changes are made within 1 hour of placing your order.
• Cancellations: If you wish to cancel your order, please notify us promptly. A full refund will be issued if the order has not been processed. If your order has already been prepared or is out for delivery, cancellation may not be possible, or a partial refund may be provided at our discretion. Orders for same-day delivery are non-cancellable once submitted due to the swift turnaround required.
• Special Events: During peak periods (such as Valentine’s Day, Mother’s Day, Christmas), changes and cancellations may not be possible once orders have been placed due to high demand and rapid processing. Please check the relevant delivery deadlines on our website.

Returns, Refunds & Complaints

Florist Northolt is committed to delivering fresh, high-quality flowers for online delivery in Northolt and local areas. If you are not satisfied with your order, please review our policy below:

• Perishable Goods: Due to the perishable and customised nature of our products, the standard right to cancel under the Consumer Contracts Regulations does not apply. However, if the flowers you receive are damaged, wilted, or fail to meet the description on our website, please contact us within 24 hours of delivery. We may request photographic evidence to assess your claim.
• Remedies: Where appropriate, we will offer a replacement delivery or a full/partial refund, depending on the nature of the issue. Our decision on refunds and replacements is final and will be made in accordance with our customer care standards.
• Non-Delivery: In the unlikely event your order is not delivered on the specified date due to our error, we will issue a full refund or arrange redelivery at your convenience.
• Complaints: If you have any complaints regarding our service or products, please contact us using the details provided on our website. We aim to resolve complaints promptly and fairly. Your statutory rights are protected.

Product Substitution Policy

We endeavour to supply the exact flowers, colours, and arrangements as shown on our website. However, the availability of certain flowers or containers may vary seasonally or due to supply circumstances beyond our control. We therefore reserve the right to substitute ingredients of equal or greater value, quality, and style. We will always aim to match the overall look and value of the chosen arrangement as closely as possible. Where possible, we will contact you if a major substitution is necessary.

Liability

Florist Northolt shall not be liable to you for any loss of profit, indirect, special or consequential losses, or damage arising out of any order placed with us. Our liability, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising out of or in connection with any order, shall be limited to the value of the order placed.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Privacy and Data Protection

We are committed to protecting your privacy. Any personal data you provide to us (such as recipient details, delivery address, and contact information) is used solely to process and fulfil your order, communicate with you, and improve our services. We do not sell or share your personal data with third parties unless required by law. Please refer to our website for our full Privacy Policy.

Intellectual Property

All content on the Florist Northolt website, including product images, descriptions, logos, and text, is the property of Florist Northolt or its licensors and is protected by UK copyright laws. You may use the website to browse and order flowers for delivery in Northolt and surrounding areas. Any unauthorised copying, reproduction, or commercial use is strictly prohibited.

Changes to Terms & Conditions

We reserve the right to amend or update these Terms at any time by posting the revised version on our website. Changes will not affect orders already placed before the change is made. It is your responsibility to familiarise yourself with the latest version before making a purchase.

Governing Law & Jurisdiction

These Terms & Conditions, and any disputes arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

These Terms & Conditions apply to all customers ordering flower delivery to Northolt and the surrounding areas using our online service.

Contact and Further Information

If you have any queries regarding these Terms & Conditions, your order, or any aspect of our service, please refer to the contact details on our website. We are committed to providing a reliable and enjoyable flower delivery service throughout Northolt and neighbouring communities.