Florist Northolt Returns, Refunds and Complaints Information
Fresh Flowers Guarantee in Northolt
At Florist Northolt, we are committed to delivering only the freshest flowers to our valued customers in Northolt and the surrounding areas. Whether you’re ordering for your home, workplace, or as a thoughtful gift, our local team handpicks and arranges every bouquet to meet the highest standards of quality and freshness. We are proud to serve our local community, offering trusted, reliable service to households and businesses throughout Northolt.
Damaged-on-Arrival Policy
We take exceptional care in packaging and delivering your floral arrangements. However, if your flowers arrive damaged or not as expected, please report the issue to us within 24 hours of delivery. To help us resolve the matter swiftly, we may request photographs of the damaged flowers and packaging. This policy helps us ensure fair assessment and prompt assistance for our valuable customers.
Our Freshness Window
Florist Northolt guarantees that your flowers will arrive fresh and beautiful. Our arrangements are designed to remain vibrant for at least five days from the time of delivery, provided you follow our care instructions. Should your flowers wilt or lose their vibrancy within this period (and you have cared for them according to our recommendations), please let us know so we can put things right.
Refunds and Replacement Options
Your satisfaction is our priority. If your flowers do not meet our freshness guarantee or are damaged upon arrival, you may choose between the following options:
- Full or partial refund depending on the nature and extent of the issue.
- Replacement bouquet delivered at no extra charge, as soon as possible.
We individually assess each case to provide a fair resolution. All requests must be made within five days of delivery. We kindly ask for your understanding that, as flowers are perishable goods, we are unable to offer refunds or replacements outside of our stated freshness window, except at our discretion.
Complaints Process
Florist Northolt is dedicated to ensuring a positive experience for every customer. If you have concerns or wish to make a complaint about our flowers or service, please contact us within five days of your order’s delivery. Complaints should include your order details and a clear description of the issue encountered. Our team will acknowledge your complaint within one working day and aim to resolve it promptly, usually within two working days. Your feedback is invaluable in helping us maintain and improve our high standards.
Your Trusted Local Florist in Northolt
As a locally operated florist, Florist Northolt is deeply invested in the satisfaction of our community members. Our policies reflect our commitment to quality and customer care. Whether you’re a regular client or ordering for the first time, you can trust us to stand by our Fresh Flowers Guarantee every time you order.
